Shawn Conrad

Led comprehensive IT consulting services for small businesses, enhancing e-commerce strategy, digital marketing, and cybersecurity posture.

• Provided expert IT consulting services to small businesses, optimizing e-commerce strategies and digital marketing initiatives to drive online growth and market presence.
• Implemented robust network security solutions, including system architecture and end-user training, significantly reducing vulnerability risks and enhancing data protection.
• Delivered specialized technical support and troubleshooting for workstations, ensuring peak operational efficiency and minimizing downtime for clients.
• Managed the full lifecycle of security system implementations, from design to deployment, enhancing overall IT infrastructure resilience and compliance.

Managed and sustained critical IT support for diverse cloud-based systems, ensuring seamless operation and rapid problem resolution for clients.

• Managed ongoing technical support for a wide array of cloud-based systems, including Microsoft 365, Azure, Active Directory, VOIP, and QuickBooks, supporting continuous client operations.
• Diagnosed and resolved complex hardware, software, and network infrastructure issues, reducing system downtime and improving client satisfaction by an unspecified percentage.
• Implemented proactive troubleshooting strategies to mitigate potential system failures, enhancing overall system reliability and performance.
• Provided expert guidance and support, ensuring optimal functionality and security across multiple client environments and diverse technological stacks.

Delivered advanced Tier 3 IT support for a security monitoring company, specializing in complex system configurations and network troubleshooting.

• Provided critical Tier 3 IT support, resolving complex technical issues for a security monitoring company, ensuring high availability of surveillance systems.
• Expertly managed IP conflict resolution and software configurations for client computers, servers, and DVR systems, optimizing network performance and security.
• Configured and maintained remote access solutions for client systems, facilitating efficient support and minimizing on-site service requirements.
• Troubleshot and resolved intricate IP security camera and equipment conflicts across diverse wired and wireless network environments, ensuring uninterrupted monitoring capabilities.

Drove public awareness and engagement for the Yellowstone Art Museum through innovative marketing strategies and comprehensive PR initiatives.

• Increased public awareness for the Yellowstone Art Museum and its programs by identifying and executing innovative marketing opportunities and strategic partnerships.
• Designed and developed a wide range of marketing materials, press releases, and special event publications, enhancing brand visibility and audience reach.
• Managed website administration and development, improving online presence and user engagement for museum programs and events.
• Provided essential internal network and workstation administration, ensuring robust IT support for museum operations and staff productivity.